Shipping Policy

Bathreno – Shipping Policy

At Bathreno, we carefully prepare every order to ensure your bathroom products arrive in perfect condition. Due to the fragile and bulky nature of our products, additional care is taken when handling, packaging, and dispatching your order.

1. Order Processing

  • All orders are processed and dispatched after 5 business days from the purchase date.

  • This timeframe allows us to properly pick, inspect, and securely pack your order.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

2. Delivery Methods

  • We aim to deliver directly to your nominated address wherever possible.

  • In some cases, due to courier restrictions, oversized items, or access limitations, your order may be delivered to a local BIGPost Depot (or partner freight depot) for collection. Customers will be notified if this applies.

3. Delivery Timeframes

Estimated transit times after dispatch:

  • Metro areas: 3–7 business days

  • Regional/remote areas: 7–14 business days
    Please note these are estimates only and may vary due to courier schedules, seasonal demand, or unforeseen delays.

4. Shipping Costs & Surcharges

  • Shipping costs are calculated at checkout and depend on the size, weight, and delivery location.

  • Large or bulky bathroom products (e.g. shower bases, vanities) may attract additional freight charges.

  • Where “Free Shipping” promotions apply, surcharges may still apply for regional or remote areas.

5. Tracking & Notifications

  • Your tracking details will be included in your invoice sent to you directly by us (independently of the website).

  • Customers are responsible for providing accurate delivery details. Incorrect or incomplete addresses may result in additional fees or delays.

6. Missed Deliveries & Return to Sender

  • In the event of a missed delivery, redelivery may be organised by the freight courier and is subject to their policies, provided you respond within their required timeframe.

  • If an order is returned to sender due to non-collection, refusal, or failure to respond to courier notifications, the customer will be liable for the shipping cost to resend the item.

7. Damaged or Delayed Deliveries

  • Please inspect your items on delivery. If your order arrives damaged, please notify us immediately with photos of the packaging and product.

  • Any issues will be handled in line with our Returns & Refunds Policy and our obligations under the Australian Consumer Law (ACL).

8. Contact Us

For all shipping or delivery enquiries:

Email: sales@bathreno.com.au
Address: 1/222 Cooper Street, Epping VIC 3076